Southwest airlines flightcheck3/20/2023 “Southwest, as all airlines, is obligated to provide a cash refund for passengers whose flights were canceled and decided not to travel,” the department said in an emailed statement. On Monday evening, the United States Department of Transportation called Southwest’s rate of cancellations and handling of the situation “unacceptable.” It announced an examination into whether the situation was controllable and if the company is complying with its customer service plans. Ticket prices on competing airlines have also skyrocketed due to high demand. Many have been unable to access customer service options or retrieve their checked luggage. Thousands of Southwest passengers have been stranded at airports, including Denver ![]() 27, 2022, at Denver International Airport. Hart Van Denburg/CPR News Travelers formed long lines at the Southwest Airlines check in area on Tuesday, Dec. Baggage claim has become another major issue in and of itself for many. The 37-year-old, along with hundreds of other passengers, have since canceled their holiday plans, unable to find another affordable flight in time. “She broke down sobbing,” Sargent-Knudson said. A mother and daughter they met had been stuck at DIA for days, running out of money and clothes. Other passengers at the gate complained about similar confusion. “That’s when we realized that this seemed like a system-wide failure,” Sargent-Knudson said. ![]() A later flight scheduled out of their same gate to Phoenix was also canceled due to a lack of crew. “The words they used were that their flight attendants were ‘M.I.A.,’” Sargent-Knudson said.Ī call to the airline’s customer service line went unanswered. They waited through three hours of delays at the flight’s departing gate. Lafayette resident Carly Marie Sargent-Knudson found out their flight to New York had been canceled Monday after arriving at DIA with their partner and 3-year-old child. Hart Van Denburg/CPR News Michelle Gardner, at left, checks her Southwest Airlines flight status on Tuesday, Dec. Other major airlines also canceled flights, but have since recovered their operations. The mid-week cancellations came after an already rough period of travel chaos in the wake of a pre-Christmas winter storm, which saw thousands of scrapped flights over the busy holiday weekend. A spokesman for the company confirmed the disruptions could last through Thursday. “This safety-first work is intentional, ongoing, and necessary to return to normal reliability, one that minimizes last-minute inconveniences.”Īt least 290 departing Southwest flights out of Denver International Airport have already been canceled for Wednesday per the reduced schedule, according to the flight tracking site FlightAware. “We recognize falling short and sincerely apologize,” the company said. The reduction will allow Southwest to reposition crews and planes scattered across the country. The carrier will operate roughly one-third of its routes “for the next several days,” according to a company statement posted online. ![]() Southwest Airlines canceled more than 300 flights out of Denver on Tuesday and plans to continue slashing its schedule nationwide over the next several days as it works to recover from a meltdown of its scheduling technology triggered by Winter Storm Elliott.
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